Jerusalem Community Services of Ontario

Help with the JCSO apps

JCSO for members · JCSO Admin for the Board and volunteers

Tickets

Where are my tickets? They are in the Tickets tab, and they also work offline. At the door, open the ticket and turn up your screen brightness.

I bought a ticket, but it isn't showing. Make sure you are signed in with the same account you used to buy it. Then pull down to refresh the Tickets tab. If it still isn't there, email us with the date and amount of the purchase.

Refunds: each event shows its refund policy. If JCSO cancels an event, you get a full refund automatically.

Membership

To apply, go to Profile → Become a member. The Membership Committee reviews applications at its next meeting, and you can follow the status in the app. Your household (spouse and children) is listed on your Profile, and you can invite family members from there.

Donations

To pause, change or cancel a monthly gift, go to Give → Manage monthly gift. Past gifts and their payment confirmations are in Give → My giving. JCSO is a nonprofit organization, not a registered charity, so gifts aren't tax-deductible.

Account

Change language: Profile → Language (English / العربية).

Delete your account: in the JCSO or JCSO Admin app, go to Profile → Delete account. This deletes your profile, devices, personal records and household membership. Records that Canadian tax law requires JCSO to keep (orders, payments, receipts) are kept anonymised. Read more in the Privacy Policy.

No access to the app? Email support@jcso.ca from the email address on your account with the subject "Delete my JCSO account". A volunteer confirms and deletes the account within 30 days.

JCSO Admin (Board and volunteers)

JCSO Admin accounts are given by the JCSO Board. If you volunteer at the door or the POS and can't sign in, contact your event lead or support@jcso.ca.